This Website,, is provided by Youthscape, a registered charity with registration number 1081754.

Please read these Terms and Conditions carefully. If you have any questions about these Terms and Conditions, please contact us.


To make these Terms and Conditions easy to read, we have defined the following important words as follows:

"Expert Panel" means a panel of professionals, acting as volunteers, who are available to answer questions from time to time in accordance with these terms and conditions.

“Moderator” means either a volunteer or a recognised, paid employee who is involved in the Project who is responsible for monitoring the content of the website, responding to enquiries and ensuring that users comply with site rules.  

“Project” means a national project created and run by a dedicated group of personnel, the focus of which is to provide, partly through the Website, support for young people dealing with self-harm, as well as information and training to parents, advisors and others who come into contact with young people affected by self-harm issues.

"Site Rules" means the rules posted on the Website that explain what you are and are not allowed to do while using the website.

“Terms and Conditions” means these terms and conditions as amended from time to time in accordance with clause 2.3.

“us” or “we” means the organisation that has set up the Project and operates the Website.

“Website” means

“you” means the young people, parents, professionals and others who use this Website.



2.1 You may browse most areas of the Website without registering your details with us.  However, you are required to register your details if you wish to post material on the website, or comment on existing posts.

2.2 If you access any part of the Website, it means you have accepted these Terms and Conditions in full, whether or not you have registered with us. If you do not accept these Terms and Conditions in full, you are not authorised to access any part of the Website and must leave the Website immediately.

2.3 We may revise the Terms and Conditions at any time by updating this posting. You agree to be bound by the Terms and Conditions (including any amendments thereto) at all times.

2.4 Be careful to read any other legal notices or terms that you may see on specific pages of the Website: these legal notices or terms may be more important than certain parts of the Terms and Conditions.

2.5 If you do not understand any of these Terms and Conditions, any changes to the Terms and Conditions or any other legal notices or terms on this Website, you can contact us.



3.1 You may not copy, publish or reproduce in any way any extracts from any part of this Website (including but not limited to information, photographs, logos, icons and graphical images) without our prior written permission.

3.2 You may not download, alter or adapt any parts of this website other than as permitted by the Copyright, Designs and Patents Act 1988.

3.3 The rights set out in these Terms and Conditions are the only rights that are granted in respect of the Website by us to the users of the Website. All other rights are reserved.



The names, images and logos identifying Youthscape, or third parties and their products and services are trade marks which belong to us and/or third parties as appropriate. These Terms and Conditions do not in any way grant any licence to use any trade mark owned by us or any third party.



5.1 While we try very hard to make sure that the Website is available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.



6.1 We have provided training to our Moderators so that they can give you support on issues related to self-harm.

6.2 We recognise that many users of the Website are under the age of 18. We have therefore provided our Moderators with safeguarding training which is specifically aimed at minimising risks to the welfare of children. For further information on safeguarding, please refer to the safeguarding statement on our website.

6.3 You understand and accept that our Moderators:

(a) are not qualified and do not hold themselves out to be qualified to professional advice and

(b) cannot recommend or advise you on taking any specific course of action.

6.4 You may communicate with a Moderator via e-mail or telephone for the purposes of making an enquiry with regard to the services we provide or to make a complaint.

6.5 We will not be responsible or liable for any loss or damage you may suffer as a direct or indirect result of any communications which occur outside of this Website.



7.1 From time to time the Expert Panel will be available to answer questions. However, there is no guarantee the Expert Panel will answer every question.

7.2 The Expert Panel will select questions from those posted on the Question Forum.

7.3 By submitting a question to the Question Forum you understand that it is at the Expert Panels absolute discretion as to whether they respond to your question.

7.4 By submitting a question to the Website you understand that any response received from the Expert Panel should be considered in line with advice which is received from your GP or other healthcare provider. Responses from the Expert Panel do not replace advice received from your GP or other healthcare provider.



8.1 Other than information which may be used to identify individual persons, which is subject to our Privacy Policy, any material you transmit or post to the Website will be considered non-confidential and non-proprietary. 

8.2 We accept no responsibility for the content of material transmitted or posted to the Website.  Further, by transmitting or posting material you agree to indemnify us for any loss or liability that may arise in relation to such material.

8.3 The material posted on the Website will be monitored by us and we reserve the right to modify the content of or remove such material from the Website.

8.4 To the extent that we require, we may seek to obtain consent from visitors to copy, disclose, distribute, incorporate and otherwise use or transmit posted material and all data, images, sounds, text and everything else the material contains for any and all commercial or non-commercial purposes.

8.5 We recognise that some material posted on the Website may be embedded content hosted by third party websites.  This does not mean that we endorse those third party websites, nor do we accept any responsibility for their content.  Further, you hereby agree to indemnify us for any loss and/or liability that may arise in relation to the content of third party websites.

8.6 Please note that information posted on the Website will be stored on servers some of which are located outside of the European Economic area, and in relation to data you post you consent to such transfer and storage.  The data which are stored on servers outside of the European Economic area will be subject to the laws of the jurisdiction in which the server is located.

8.7 Notwithstanding any term of our Privacy Policy, we will co-operate with any law enforcement authorities or court order asking us to disclose the identity of or locate anyone posting any unlawful material.  However, we are not responsible for the content of third party websites and we cannot guarantee that third party websites will cooperate with the relevant law enforcement authorities or with court orders.

8.8 By accessing this Website you agree to comply with the Site Rules as advertised to you on the Website from time to time.

8.9 By accessing this Website you agree to use the Website only for lawful purposes, and in a way which does not infringe the rights of, or restrict, or inhibit the use of the Website by any third party. Such restriction and inhibition includes, but is not limited to, behaviour which is unlawful or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive material or disruption of the normal flow of dialogue within this site.

8.10 By accessing this website you agree not to collect or use any information about other users of the Website, including their e-mail addresses, without their consent.

8.11 We reserve the right to remove any material from the Website that we think is inappropriate.



9.1 Links to third party websites on the Website may be provided for your convenience, or alternatively may be posted by visitors to the Website. If you use these links, you leave the Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

9.2 If there is a link to this Website from any other website, this does not mean that we endorse the activities or views of that website or the organisation which has provided it.



10.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

10.2 You accept sole responsibility for the security of any passwords issued to you and will have the ability to change your password when logging in for the first time.

10.3 We will not store your password.  If you lose your password, you must request a new one.



11.1 While we do endeavour to ensure that the information on the Website is accurate and complete, and we monitor the content of the Website to ensure that it is in accordance with the objectives of the Project, we cannot guarantee this.

11.2 We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.

11.3 The material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms which, but for the Terms and Conditions, might have effect in relation to the Website.



12.1 No information received through this Website should be relied upon for personal, medical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation.

12.2 The information provided through this Website is free of cost and, therefore, while we endeavour to provide you with appropriate information at all times, to the fullest extent permissible by law, we do not accept liability for any losses, whether direct, indirect or consequential, or any loss of profits, or any loss whatsoever arising out of or in connection with the use, inability to use or results of use of this Website, any websites linked to this Website or the material or information on such websites.  Without limiting the generality of the foregoing, you agree that we will not be liable for loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

12.3 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.



13.1 If you breach any of these Terms and Conditions, your permission to use the Website will automatically terminate and you must immediately destroy any downloaded or printed extracts from the Website.

13.2 We reserve the right, in our sole discretion, to terminate your access to this Website or to any part of this Website at any time.



These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.